Prepared for: Ravipat Resort & Spa
Operator: Imjai Goergler
Address: 1 Village No. 5, Thung Pho Subdistrict, Nong Chang District, Uthai Thani 61110, Thailand
Website: www.ravipat.com
Email: info@ravipat.com
Telephone: +66 80 8464 698 / +66 93 5958 398

This Privacy Policy explains how Ravipat Resort & Spa collects, uses, stores, processes, transfers and protects personal data in accordance with applicable Thai laws, including the Personal Data Protection Act B.E. 2562 (PDPA), and, where applicable, the General Data Protection Regulation (GDPR) for guests from the European Union.

Ravipat Resort & Spa, operated by Imjai Goergler, acts as the Data Controller for personal data processed through the resort, website, reservation systems, restaurant, spa, wellness facilities, marketing activities and guest services.

The Resort may collect identification data, contact information, reservation details, payment information, guest preferences, communication records, marketing preferences, website usage data, IP addresses, analytics information, spa and wellness booking information, restaurant reservations and legally required registration information.

Data may be obtained directly from guests, through Booking.com, Airbnb, Agoda, Expedia, HotelManager Lite, payment providers including PayPal, LINE Pay and Kasikornbank PCL, newsletter subscriptions through Mailchimp, website forms and lawful third-party sources.

Personal data is processed for reservations, accommodation services, restaurant and spa services, guest communications, payment processing, legal compliance, security, customer support, marketing, newsletters, analytics, fraud prevention and business administration.

Processing is based on contract performance, legal obligations, legitimate interests, consent where required and compliance with regulatory obligations.

Personal data may be transferred internationally where service providers operate outside Thailand. Appropriate safeguards and contractual protections will be implemented where required by law.

EU residents may exercise rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent, subject to legal limitations.

Data subjects under Thai law may request access, correction, deletion, restriction, objection, portability and withdrawal of consent as permitted by the PDPA.

Mailchimp is used for newsletter distribution. Marketing communications are sent only where permitted by law and recipients may unsubscribe at any time.

The website uses Google Analytics and Google Ads to measure performance, improve services and support advertising activities. Cookies and similar technologies may be used subject to applicable consent requirements.

Personal data is retained only as long as necessary for the stated purposes, contractual obligations, legal compliance and dispute resolution requirements.

The Resort maintains appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration and disclosure.

Service providers may process personal data on behalf of the Resort, including Booking.com, Expedia, HotelManager Lite, Mailchimp, PayPal, LINE and Kasikornbank PCL, subject to contractual and legal safeguards.

The Resort does not knowingly collect personal data from children except where necessary for lawful reservation and accommodation purposes and under parental authority where required.

Individuals may contact the Resort regarding privacy concerns. They may also lodge complaints with relevant supervisory authorities where permitted by law.

Privacy inquiries may be directed to info@ravipat.com or by mail to the Resort’s registered address stated above.

This Privacy Policy may be updated periodically. The latest version will be published on the Resort website.